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When training employees on customer service, a Golden Rule/empathy approach might work best as employees imagine themselves in the shoes of those they are serving or working with….

What: The Services Acquisition Reform Act (SARA) When: Congress passed and President George W. Bush signed the bill into law in November 2003. Why it matters: SARA established…

After a few years’ lull on Capitol Hill, it’s time again for Defense acquisition reform. And this time around, reform might not be a strong enough word. The…

The Department of Homeland Security pulled the plug on two major acquisition programs, and to several observers, it may be just the beginning. DHS on Friday announced the…

Interview transcript:  Terry Gerton: When last we spoke, we were dealing with FAR Part 10, and you were encouraged about the information that was coming out and all…

Using the same management approach for entry-level employees and those who have decades of experience will not lead to optimal performance. The post Managing Seasoned Employees appeared first…

Interview transcript: Terry Gerton: You’ve got a really interesting case for us this week that comes from the U.S. Court of Appeals for the Federal Circuit. Tell us…

Interview transcript: Terry Gerton Lots of government reformers want to make government run more like a business, but there are important reasons for the differences and important considerations…

The Defense Department’s new memo expands on how contracts for IT consulting, management services and advisory support will be reviewed, establishing a formal approval process in line with…

  Interview transcribed:   Terry Gerton The National Contract Management Association is launching a new effort to improve federal acquisition efficiency. The Trump administration has already published a…