Requirements
- Internet access, good connection, paper/pen, and time to complete assignments
Target audiences
- Working aged professionals seeking a strategic plan to progress their career.
Thanks for visiting The Career Training Center. This is our Professional Series course on Conflict Resolution!
What to expect in our full course offerings:
Effective conflict resolution is required to immediately resolve issues that may prevent individuals and groups from working harmoniously together and achieving the desired results. This Conflict Resolution training course is for leaders or individuals who are responsible for resolving conflicts within the company or organization or anyone seeking to improve their ability to mediate conflict or resolve issues as a leader.
After completing this Conflict Resolution training course, you will have learned the techniques to identify the source, root causes and types of conflict, how to recognize and prevent a conflict in its early stages, the five main styles and six phases of conflict resolution, anger and stress management techniques, how to avoid recurrence of conflicts and much more.
Learning Outcomes:
- Recognize the root cause of a conflict
- Identify various types of conflicts
- Evaluate the benefits of a resolution
- Plan a resolution according to the situation and the people involved
- Apply the six phases of conflict resolution process
- Use the five main styles of conflict resolution
- Neutralize emotions
- Build understanding and cooperation
- Create a favorable atmosphere for resolving a conflict
- Apply the conflict resolution process to all types of conflict
- Break down a conflict resolution process and use it in parts
- Develop communication tools such as agreement frames and open questions
- Use anger and stress management techniques
- Build consensus through understanding
- Avoid similar conflicts in future by removing the root cause
- Follow-up to ensure the resolution is effective
